News : Technology modernization program to streamline services for Iowans complete

Iowa taxpayers and businesses now have a fully-integrated, easy-to-use revenue system for tax, alcohol, and lottery operations. This modernized system allows them to file and pay taxes, obtain business licenses and permits, and easily correspond with the Iowa Department of Revenue.

The five-year project integrated 22 Department legacy systems into one user-friendly system. The modernization effort has resulted in the launch of several new online services, including GovConnectIowa, which allows users to complete a variety of tasks securely from anywhere, at any time. 

Since the start of the project, more than 400,000 users have created accounts on GovConnectIowa. The Department has received over 8.7 million web forms and responded to more than 40,000 messages through the portals. The final phased rollout was earlier this month.

Iowa Department of Revenue Director Mary Mosiman said she is pleased that Iowa taxpayers and businesses now have a simplified system that meets their needs.

"Doing business in the state of Iowa is now much easier," Mosiman said. "The project aligned with Governor Reynolds' vision of streamlining state government to better serve the people of this great state. 

I am proud of the work of the Department and the strong collaboration with other state agencies. And I'm thankful for the feedback we received from citizens, business leaders, and local government officials across the state, as we built and implemented the new system," Mosiman said.

Other state agencies in the project include:  
* Iowa Finance Authority
* Iowa Department of Inspections, Licensing, and Appeals
* Iowa Economic Development Authority
* Iowa Department of Administrative Services
* Iowa Utilities Commission

The program's success has been recognized with two prestigious awards: 
* National Association of State Chief Information Officers (NASCIO) Award for Cross-Boundary Collaboration & Partnerships, for the State of Iowa Setoff Program, and 
* Government Experience Project Award for GovConnectIowa, recognizing innovation and accessibility in modernizing state services.

For more information about the GovConnectIowa Program and descriptions of the portals, please visit revenue.iowa.gov/portals.