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Virginia Gay Nursing and Rehab is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Awards TM listed below.

Overall Satisfaction

Nursing Care

Dining Service


Individual Needs

Laundry Service

Communication from Facility

Response to Problems

Dignity and Respect

Recommend to Others


Professional Therapy Services

Admission Process

Safety and Security

Overall Customer Experience

Virginia Gay Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services.

Jessica Henkle of Virginia Gay Nursing and Rehab describes receiving the awards as an honor. "Way to go everyone! We received awards for being in the top 15% in the nation for 15 of 16 categories! This is truly something to celebrate. When things are hard and times are challenging, this shows we all still pull together as a team to provide care that the residents and families recognize as the best. I am so proud of all of you for your hard work to make this happen," said Henkle.

Throughout its history of serving the community, Virginia Gay Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every patient and resident are met. Over the course of 2020, a sampling of Virginia Gay Nursing and Rehab's customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Virginia Gay Nursing and Rehab in specific categories.

Every month, Virginia Gay Nursing and Rehab has gathered its real-time survey results to gain a better understanding of the needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award™, Virginia Gay Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each experience.

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